Question 1

Why do returning students get early access?

Accepted Answer

ViaClay is built around community. Students who have already invested time in a course get priority re-enrollment so they can continue their progression without interruption. Spots open to the public once currently-enrolled students have had a chance to re-register. We think this is the fairest way to build a studio culture where people can actually develop their practice over time.

Question 2

How do I book a course?

Accepted Answer

If a course is open for registration and is not at capacity, you can book by tapping or clicking the register button.

Question 3

Where can I find my bookings?

Accepted Answer

You can find your bookings with ViaClay by visiting your dashboard.

Question 4

The session I want is full — what now?

Accepted Answer

Join the class's notification list (the form on this page). The moment the next session's registration opens you'll get an email — seats are limited and go fast, so book right away.

Question 5

How can I cancel my booking?

Accepted Answer

If you are having issues with your booking, you can contact ViaClay at info@viaclay.com.

Question 6

Cancellation policy

Accepted Answer

Please read our scheduling policies before booking classes.
• If you cannot participate in a booked class, please email info@viaclay.com at least 24 hours before your session. If you notify us by email or phone more than a day in advance, ViaClay will refund 100% of your fee, less a $10 processing charge per seat. Classes are non-refundable if cancelled the same day.
• We do not schedule make-up classes or offer partial refunds for missed sessions.
• In the rare case ViaClay cancels a class — due to weather, equipment failure, or too few bookings — we will offer you another rescheduled date or a full refund, whichever you prefer.

Question 7

Class policies

Accepted Answer

• Classrooms open 15 minutes prior to the start of each class. Please do not arrive earlier so we may prepare the studio for the class.
• Please do not arrive more than 15 minutes before the class start time, as our staff need time to prepare the studio.
• Your prompt arrival is very appreciated. Late arrivals after class has been in session for more than 30 minutes may be considered an absence and may not be rescheduled.

Sunday Evening (4-7p) Adult Wheel Throwing Class

59.5 hours a week to practice on your own

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